Shipping policy

Last Updated: January 2026

This Shipping Policy governs the shipment and delivery of orders placed through the Astra Infusions / Astra Cannabis LLC website (“Astra Infusions,” “we,” “us,” or “our”).

By placing an order, you acknowledge and agree to the terms of this Shipping Policy, our Terms & Conditions, and our Return & Refund Policy.

Order Processing

Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.

Processing times are estimates and may vary due to inventory availability, order volume, regulatory review, or operational considerations.

Astra Infusions reserves the right to delay, hold, or cancel orders at its sole discretion, including for compliance or verification purposes.

Shipping Restrictions & Legal Compliance

We ship only to locations where our products are legally permitted.

It is the customer’s responsibility to understand and comply with all applicable local, state, and federal laws regarding the purchase, possession, and use of hemp-derived products.

Orders may be refused, canceled, or intercepted if shipment is not legally permissible.

Delivery Timeframes

Shipping and delivery timeframes are estimates only and are not guaranteed.

Astra Infusions is not responsible for delays caused by:

Carriers
Weather conditions
Acts of God
Regulatory holds or inspections
Incorrect or incomplete shipping information provided by the customer

Risk of Loss & Title

Risk of loss and title for products pass to the customer upon transfer of the shipment to the carrier.

Astra Infusions is not responsible for lost, stolen, or damaged packages once marked as delivered by the carrier.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Orders returned or delayed due to incorrect address information may be subject to additional fees, reshipping costs, or cancellation at our discretion.

Lost, Damaged, or Incorrect Orders

If an order arrives damaged, incorrect, or is confirmed lost in transit, customers must notify us within 7 days of delivery by contacting:

📧 astracannabishelp@gmail.com

We may require documentation, including photos or carrier confirmation, to evaluate the issue.

Any resolution — including replacement, refund, or store credit — is offered solely at our discretion and is governed by our Return & Refund Policy.

Carrier Liability

Once an order has been transferred to the shipping carrier, all carrier-related claims must be directed to the carrier.

Astra Infusions does not guarantee carrier performance or delivery timing.

Policy Modifications

This Shipping Policy may be updated or modified at any time without prior notice. The version in effect at the time of purchase governs the transaction.