Refund policy

RETURN & REFUND POLICY

Last Updated: January 2026

Due to the nature of our products, all sales are final unless otherwise determined at the sole discretion of Astra Infusions / Astra Cannabis LLC (“Astra Infusions,” “we,” “us,” or “our”).
By placing an order through this website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy and the Terms & Conditions governing use of this site.

No Guaranteed Returns or Refunds

Astra Infusions does not guarantee returns, refunds, or exchanges for any products sold through this website.

Our products include consumable hemp-derived goods, and for safety, quality, and regulatory reasons, returns are generally not accepted once an order has been shipped.

Discretionary Resolution Policy

While refunds or replacements are not guaranteed, Astra Infusions may, at its sole discretion, offer a refund, replacement, or store credit in limited circumstances, including but not limited to:

Incorrect item received
Product damaged during shipment
Order confirmed as lost in transit

All determinations are made case-by-case and at our sole discretion.

Reporting an Issue

Any issues must be reported within 7 days of delivery by contacting us at:

📧 astracannabishelp@gmail.com

To be considered, we may require:

Order number
Proof of purchase
Photos of the product and packaging
Shipping confirmation or carrier documentation

Failure to provide requested information may result in denial of the request.

Non-Refundable Circumstances

Refunds, returns, or replacements will not be issued for:

Buyer’s remorse or dissatisfaction with taste, effect, or preference
Incorrect or incomplete shipping information provided by the customer
Carrier delays or delivery timing issues
Products confiscated, delayed, or refused due to local, state, or federal regulations
Products that have been opened, partially consumed, altered, or tampered with
Orders flagged for suspected fraud or abuse

Chargebacks & Disputes

By purchasing from this website, you agree to contact Astra Infusions directly to resolve any concerns before initiating a chargeback or payment dispute.

We reserve the right to contest chargebacks by providing documentation, proof of delivery, and evidence of policy acceptance.

Excessive or fraudulent chargebacks may result in refusal of future service.

Refund Method & Timing

If a refund is approved:

Refunds will be issued to the original form of payment
Processing times may vary depending on the payment provider
Shipping costs are non-refundable, unless otherwise required by law

Right to Refuse Service

Astra Infusions reserves the right to refuse service, deny refund requests, or cancel orders at its sole discretion, to the fullest extent permitted by law.

Policy Modifications

This policy may be updated or modified at any time without prior notice.
The version posted on this website at the time of purchase governs the transaction.